Bad Review

Since this is an anonymous blog (at least to the people that don’t know us in person) I normally would not just call out a bad company by name. This company was SO BAD - I’m going to break my rule…

Dear MyDomain.com,

YOU SUCK!!! I had my very first solo project start on Monday with a new government client. You made me look VERY incompetent and that REALLY pisses me off. Yes you had the best deal for monthly web hosting (until I found out my normal host will prorate your yearly subscription if you cancel early - ugh) and your domain name purchases were “reasonable”, but you were SO NOT WORTH the hassle and stress I went through this week, paying for a full year (which I found out I don’t have to now) and just writing off the extra money myself would have been SO MUCH BETTER!

When my client emailed me on Tuesday about being blocked completely from the site, my whole week went into upheaval. Why couldn’t they view my site you ask? Because for some reason this branch of the federal government completely blocks porn and those that host it (yeah I’m talking about you SEC – learn from this branch please). I tried ALL NIGHT Tuesday to make it right for my client through you. You have a ridiculous way for setting up the hosting, why the heck does it take 40 million steps to finally get to the point of being able to push the page?

On Wednesday I was EXHAUSTED and emotionally spent. I called you first that morning and tried to get “customer support”. You “claimed” I loaded my pages and content to the wrong folder and “helped” me transfer them to the correct one. However you hung up before I could see my site go live. By mid-morning the site still said it was Under Construction and my client informed me it would basically take an act of God to get permission to the site anyway. I called your “customer support” back and got pretty much the second worst tech ever (the first was your earlier tech that didn’t stay on the phone to make sure it was right for me). I explained my problem, asked for the transfer to another hosting company and an explanation of why my page was not up (I AM an experienced web designer – I know when they’re not working). He refused stating it takes 60 days (no it doesn’t – it’s only 30 with a new domain, but CAN be pushed through when needed – I’ve gotten hosting companies to do it before). Then he told me it could take UP TO 24 hours for my site to be live on the internet. WHAT!?!? I asked to speak to a supervisor and he refused saying no one else would tell me any differently. I don’t know what kind of INTERNET company you’re running, but in my world – everything is instant, just like the INTERNET. The “face” of your company was rude and incompetent. Yes, he may not have deserved me yelling at him (which my cube mates LOVED – I got all kinds of IMs about how I should rake them some more), but your service and your customer service SUCKS!

And how can you send me a support email on FRIDAY in response to my asking for help on TUESDAY and say it’s resolved?! MY SITE IS STILL NOT UP!!!!!

Thank God my client was understanding and we were able to change the domain name (since you think you have some kind of ownership of it – and it’s better now too I might add). When I went to my normal hosting company and they informed me that monthly billing was allowed (sort of), I had the account set up, domain purchased, hosting started and my site loaded all in 5 minutes. Did you hear me MyDomain.com – FIVE MINUTES!!! You wasted HOURS of MY time and my clients MONEY!!  Ans now my client can see the site they purchased and paid for, unlike yours.

So, MyDomain.com, since you have a bad hosting company and even worse customer service, I’m calling you out for the world to know. And guess what? They’ll be able to find out about this within MINUTES of my posting, because that’s the way the REAL internet works.

MOST Disgruntled,

Snowflake